Devon

Sales, Reimagined.

Terms and Conditions

By continuing to use our platform, you agree to these terms and conditions.

Introduction

Welcome to Devon, operated by CodivineLabs (“Company”, “us”, “we”, or “our”).

These Terms of Service (“Terms”, “Terms of Service”) govern your use of the Devon web application, API, and embeddable chat widget located at https://getdevon.com (hereinafter referred to as “Service”).

Our Privacy Policy also governs your use of our Service and explains how we collect, safeguard, and disclose information that results from your use of our Service.

Your agreement with us includes these Terms and our Privacy Policy (“Agreements”). You acknowledge that you have read and understood the Agreements, and agree to be bound by them.

If you do not agree with (or cannot comply with) the Agreements, then you may not use the Service. These Terms apply to all visitors, users, and others who wish to access or use the Service.

Communications

By creating an account on our Service, you agree that we may send you transactional messages related to your account, security, billing, and use of the Service (for example verification codes, password resets, lead alerts, and meeting notifications). Where permitted by law, we may also send product updates or promotional materials; you may opt out of non-essential marketing communications at any time.

Purchases

If you wish to purchase any paid plan or add-on made available through the Service (“Purchase”), you may be asked to supply information relevant to your Purchase, including billing contact details and payment method information processed by our payment provider.

You represent and warrant that: (i) you have the legal right to use any payment method in connection with any Purchase; and (ii) the information you supply to us is true, correct, and complete.

We may employ third-party services for the purpose of facilitating payment and the completion of Purchases. By submitting your information, you grant us the right to provide the information to these third parties subject to our Privacy Policy.

We reserve the right to refuse or cancel your order at any time for reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order, suspected fraud, or other reasons.

Subscriptions

Some parts of the Service are billed on a subscription basis (“Subscription(s)”). You will be billed in advance on a recurring and periodic basis (“Billing Cycle”). Billing cycles are set on a monthly or annual basis, depending on the subscription plan and interval you select.

At the end of each Billing Cycle, your Subscription will automatically renew under the same conditions unless you cancel it or Devon cancels it. You may cancel renewal through your account settings or by contacting us before the next Billing Cycle begins.

A valid payment method is required to process payment for a paid Subscription. By submitting payment information, you authorize Devon to charge Subscription fees incurred through your account to your payment method.

Plan limits (including message credits, bots, pages, team seats, and feature flags) are defined by your assigned plan. Usage beyond plan limits may be blocked or require an upgrade.

Free Trial

Devon may, at its sole discretion, offer a Subscription with a free trial for a limited period of time (“Free Trial”).

You may be required to enter billing information in order to sign up for a Free Trial. If you enter billing information when signing up for a Free Trial, you will not be charged until the Free Trial has expired unless otherwise disclosed at signup. On the last day of the Free Trial period, unless you cancelled your Subscription, you may be automatically charged the applicable Subscription fees for the plan you selected.

At any time and without notice, Devon reserves the right to (i) modify the terms of a Free Trial offer, or (ii) cancel such Free Trial offer.

Fee Changes

Devon, in its sole discretion and at any time, may modify Subscription fees for Subscriptions. Any Subscription fee change will become effective at the end of the then-current Billing Cycle.

Your continued use of the Service after a Subscription fee change comes into effect constitutes your agreement to pay the modified Subscription fee amount.

Refunds and Cancellations

If you have paid for a plan and later cancel your Subscription, fees already paid are non-refundable. Cancellation stops future renewal charges for subsequent Billing Cycles; it does not entitle you to a refund, credit, or pro-rata return for the current Billing Cycle or any unused portion of prepaid service.

We may issue a refund or credit at our discretion when you are charged twice for the same Purchase, or when a charge resulted from an error or issue on our end (for example a billing system fault).

If a charge is unclear, or you need help with billing or the Service, email [email protected]. You can also find our contact details on the Contact page.

Fair Usage Policy

Devon is committed to providing high-quality, reliable service for all users. We expect all users to avoid misuse or overuse of our services. Overuse by one user may impact the quality of service for others. Users should select plans that align with their business needs.

Each account seat is intended for one individual user. Sharing login credentials across unauthorized users is not permitted. Automated or abusive access that degrades the Service for others may result in throttling, suspension, or termination.

Exceeding plan limits or engaging in abusive usage could lead to restricted or reduced service access, with or without prior warning.

Prohibited Uses

You may use the Service only for lawful purposes and in accordance with these Terms. You agree not to use the Service:

  • In any way that violates applicable national or international law or regulation
  • For the purpose of exploiting, harming, or attempting to exploit or harm minors in any way
  • To transmit unsolicited advertising or promotional material, including spam or chain letters
  • To impersonate Company, a Company employee, another user, or any other person or entity
  • In any way that infringes upon the rights of others, or that is illegal, threatening, fraudulent, or harmful
  • To engage in conduct that restricts or inhibits anyone's use or enjoyment of the Service

Additionally, you agree not to:

  • Use the Service in any manner that could disable, overburden, damage, or impair the Service
  • Use any robot, spider, or other automatic device to access the Service for unauthorized scraping or monitoring
  • Introduce viruses, trojan horses, worms, logic bombs, or other malicious or technologically harmful material
  • Attempt to gain unauthorized access to any part of the Service or related systems
  • Attack the Service via a denial-of-service attack or distributed denial-of-service attack
  • Otherwise attempt to interfere with the proper working of the Service

Protected Health Information

The Service is not intended to create, receive, maintain, or transmit Protected Health Information (“PHI”) as defined under the U.S. Health Insurance Portability and Accountability Act (“HIPAA”), unless a Business Associate Agreement (“BAA”) has been executed between you and Company for your account. Unless and until such a BAA is in effect, you agree not to submit, upload, or otherwise make available any PHI through the Service, including within knowledge-base content, conversations, uploaded files, or lead capture. Company has no liability arising from your submission of PHI in the absence of an executed BAA.

Customer Content

You retain all ownership rights in the content, data, and materials that you or your end users submit to the Service, including website content you connect for training, uploaded files, bot configuration, and chatbot conversations (“Customer Content”).

You grant Company a worldwide, non-exclusive, royalty-free license to host, store, process, transmit, reproduce, and display Customer Content solely as necessary to provide, maintain, secure, and support the Service and as otherwise instructed by you. You are solely responsible for Customer Content, including its legality, accuracy, and your right to submit it, and you represent that you have all rights and permissions necessary to grant this license.

Data Processing

Where Company processes personal data on your behalf as a processor under applicable data protection laws (including the GDPR and UK GDPR), Company will process such personal data only on your documented instructions, including as configured through the Service, unless required by law to do otherwise; ensure that persons authorized to process it are bound by confidentiality; and implement appropriate technical and organizational measures to protect it.

You are responsible for providing appropriate privacy notices to your end users (including visitors who interact with your embedded widget) and for obtaining any consents required for your use case. Devon provides configurable widget consent notices and data subject tools; see our Privacy Policy for details.

Taking into account the nature of the processing, Company will assist you with data subject requests through the Service's self-service export and deletion capabilities where available. Company will notify you without undue delay of a personal data breach affecting your personal data where required by law.

Third-Party Integrations

The Service may connect to third-party services (for example Google Calendar, HubSpot (beta), Salesforce (coming soon), Slack, or customer webhooks) at your direction. Your use of those services is subject to their terms and privacy policies. You are responsible for configuring integrations lawfully and for data you send to or receive from third parties through Devon.

When you connect Google Calendar, you authorize Devon to access the Google account and calendar scopes disclosed in our Privacy Policy solely to provide meeting scheduling features. Disconnect integrations in bot or account settings when you no longer want data synced.

No Use By Minors

The Service is intended only for access and use by individuals at least eighteen (18) years old. By accessing or using the Service, you warrant and represent that you are at least eighteen (18) years of age and have the full authority, right, and capacity to enter into this agreement and abide by all of these Terms. If you are not at least eighteen (18) years old, you are prohibited from both the access and usage of the Service.

Accounts

When you create an account with us, you guarantee that you are above the age of 18, and that the information you provide us is accurate, complete, and current at all times. Inaccurate, incomplete, or obsolete information may result in the suspension or termination of your account on the Service.

You are responsible for maintaining the confidentiality of your account and password. You agree to accept responsibility for any activities or actions that occur under your account and/or password. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark subject to another person's or entity's rights without appropriate authorization, or any name that is offensive, vulgar, or obscene.

We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion.

Intellectual Property

The Service and its original content (excluding Customer Content), features, and functionality are and will remain the exclusive property of CodivineLabs and its licensors. The Service is protected by copyright, trademark, and other laws. Our trademarks and trade dress may not be used in connection with any product or service without our prior written consent.

Paid plans may include options to remove or customize Devon branding on the embeddable widget where your plan allows.

Error Reporting and Feedback

You may provide us with information and feedback concerning errors, suggestions for improvements, ideas, problems, complaints, and other matters related to our Service (“Feedback”). You acknowledge and agree that: (i) you shall not retain, acquire, or assert any intellectual property right in the Feedback; (ii) Company may have development ideas similar to the Feedback; (iii) Feedback does not contain confidential or proprietary information from you or any third party; and (iv) Company is not under any obligation of confidentiality with respect to the Feedback. Company may use Feedback in any manner and for any purpose without restriction.

Disclaimer Of Warranty

The Service is provided by Company on an “as is” and “as available” basis. Company makes no representations or warranties of any kind, express or implied, as to the operation of the Service, or the information, content, or materials included therein. You expressly agree that your use of the Service, its content, and any services or items obtained from us is at your sole risk.

AI-generated replies may be inaccurate or incomplete. You are responsible for reviewing bot behavior, knowledge sources, and integrations before relying on the Service for business-critical decisions.

Company hereby disclaims all warranties of any kind, whether express or implied, statutory, or otherwise, including but not limited to any warranties of merchantability, non-infringement, and fitness for particular purpose, to the fullest extent permitted by law.

Limitation Of Liability

Except as prohibited by law, you will hold us and our officers, directors, employees, and agents harmless for any indirect, punitive, special, incidental, or consequential damage, however it arises, whether in an action of contract, negligence, or other tortious action, or arising out of or in connection with this agreement, even if Company has been previously advised of the possibility of such damage.

If there is liability found on the part of Company, it will be limited in the aggregate to the amount you paid for the products and/or services in the twelve (12) months preceding the event giving rise to the claim, and under no circumstances will there be consequential or punitive damages except where prohibited by law.

Indemnification

You agree to defend, indemnify, and hold harmless Company and its officers, directors, employees, contractors, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or in any way connected with: (i) Customer Content; (ii) your use of the Service in violation of these Terms or applicable law; (iii) your relationships with, or obligations to, your own end users and customers, including any notices, consents, or permissions required for their data; or (iv) your breach of any representation or warranty in these Terms.

Termination

We may terminate or suspend your account and bar access to the Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of these Terms.

If you wish to terminate your account, you may delete your account from Settings → Delete account or discontinue use of the Service. Account deletion is subject to the retention and confirmation flows described in our Privacy Policy.

Governing Law

These Terms shall be governed and construed in accordance with applicable law without regard to conflict of law provisions, except where mandatory consumer protection laws in your jurisdiction provide otherwise.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service and supersede and replace any prior agreements we might have had between us regarding the Service.

Changes To Service

We reserve the right to withdraw or amend our Service, and any service or material we provide via the Service, in our sole discretion without notice. We will not be liable if for any reason all or any part of the Service is unavailable at any time or for any period. From time to time, we may restrict access to some parts of the Service, or the entire Service, to users, including registered users.

Amendments To Terms

We may amend these Terms at any time by posting the amended terms on this site. It is your responsibility to review these Terms periodically.

Your continued use of the Service following the posting of revised Terms means that you accept and agree to the changes. If you do not agree to the new terms, you are no longer authorized to use the Service.

Waiver And Severability

No waiver by Company of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of Company to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.

If any provision of these Terms is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of these Terms will continue in full force and effect.

Acknowledgement

By using the Service, you acknowledge that you have read these Terms of Service and agree to be bound by them.

Contact Us

If you have any questions about these Terms, email [email protected] or visit our Contact page.